Operator

Increase your business efficiency today

h-contactcenter03The heart and voice of your company’s telecommunication system is the telephone operator. Greeting, informing and connecting callers, handling messages, locating staff, dialing destinations, and welcoming visitors at the reception desk – the way the telephone operator performs this task can be essential in today’s business where providing information is crucial.

For many companies the receptionist or operator plays a pivotal role in the day to day running of the business. Your receptionist often provides the first contact your customers experience, needs to be organised, professional and friendly whilst dealing with heavy call traffic.

  • Professional call handling for single or multiple operators
  • Intuitive user interface for ease of use
  • Drag and drop calls from any number of queues
  • Presence – incl. ability to change other users profi les
  • Direct calls to users based on their Presence settings
  • Wrap-up mode
  • VIP caller priority
  • Automated reporting
  • Click to email / IM